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Retino addresses the growing problem of complaints and returns in e-commerce and offers an easy-to-integrate solution for any type of e-shop. It has replaced manual and time-consuming complaint processes with high risk of error with an automated process that can save up to 60% of the time and costs associated with complaints and returns. Retino brings communication and customer service together in a single interface, making the complaint process user-friendly both for e-shops and for customers, increasing the likelihood of repeat purchases.

Automation from complaint receipt to follow-up online monitoring, including logistics

Significant increase in customer satisfaction and likelihood of repeat purchase

2.4 million relevant complaints in the Czech Republic and Slovakia annually; 14 million in CEE, with an expected doubling in 3 years

Solution offered as a plug-and-play module to the providers of tech e-shop solutions; already integrated with Shoptet.cz (15 thousand e-shops) - 100 new e-shops in 19 minutes

Over 5,000 processed returns from 50 paying e-shops and turnover of more than EUR 10,000 since Q3 2018, over 280 potential customers in pipeline

Experienced mentors Josef Matějka (CZC), Martin Rozhoň (Vivantis), and Peter Hajduček (Footshop)

Successful completion of investment round and due diligence process in StartupYard Batches 8

Retino

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SaaS solution for complaints and returns management, suitable for every e-shop

Crowdberry investors have already invested over €36 million in more than 40 companies.

Successfully funded companies

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